We were alerted by Personalized Payroll regarding a phishing attempt... the team at Personalized Payroll have your back and are there to help whether your problem is big or small. Biddie Webb Partner, LIMB Kathleen has done a fantastic job, and her customer service is excellent. She’s on top of the industry and disseminates proper information to her customers as we wade through the challenges of today’s working environment. Sharon W. Reynolds, President/CEO, DevMar Products, LLC We’ve been working together for a year and I can’t tell you how easy it’s been. The set-up, paperwork and processing—all of the admin work I do on a weekly basis—this is the easiest. Kristen Preau, "Jambalaya Girl" C M Y CM MY CY CMY K 2021-small.pdf 1 8/31/2021 2:47:02 PM This is where organizations invest in foundational skills such as critical thinking, source verification, and cybersecurity awareness, along with technical protections. With these foundations, confidence starts to replace anxiety. Stage four: purpose-built AI This might include internal assistants that help teams find information faster, customer-facing tools that handle routine questions, or analytics that surface insights more efficiently. These efforts can be transformative, but only when the organization is ready. Only after guardrails and skills are in place should organizations build custom AI capabilities to meet their specific needs. The selected processes need to be clearly defined and moved from tribal knowledge to shared understanding. In this stage, organizations develop a deeper understanding of AI’s unique role in process improvement. Traditional software is deterministic and does exactly what it’s told to do. AI systems work differently. They infer, suggest, and adapt. Treating AI decision-making like traditional automation can create real risks. We’ve built AI solutions that categorize handwritten documents and that function as custom chatbots. In each of these cases, there is no guarantee of 100% accuracy, and getting the process down first was critical. Organizations that have relied on strict ‘do as you’re told’ cultures often struggle at this stage. To succeed, teams need judgment, autonomy, and accountability. AI doesn’t remove the need for leadership; it actually raises the bar. Built to bend Our clients who succeed most easily with AI know where they stand, strengthen their foundations before growing, and treat AI as a strategic tool, not just a shortcut. For leaders, take action: assess your current stage, align your teams, set guardrails, and invest in the skills that make AI an asset rather than a liability. Start today to ensure your organization remains adaptive and competitive. When organizations are built to bend, rapid change does not disrupt operations; it speeds them up. Flexibility is not about chaos. It is about resilience and growth. KATHY DURFEE leads her firm TechHouse and is a member of the Enterprising Women Advisory Board and a past recipient of the Enterprising Women of the Year Award. Learn more and connect at www.tech-house.com. enterprising Women 93
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